FREQUENTLY ASKED QUESTIONS
Why don't you answer your phone at the shops?
Our scoopers are way too busy scooping perfect scoops. We only respond to emails. Sorry.
Do you have Any Dairy Free?
We try to always have at least one dairy free option. We find they are popular and we do run out sometimes. Our current favorite dairy free is an Oat Milk based ice cream.
Do you make anything sugar free?
We do not offer a sugar-free option. Sugar does not freeze and is a key ingredient in keeping our ice cream soft and scoop-able.
What is Lafaza Madagascar Vanilla?
Lafaza Madagascar Vanilla is the vanilla extract and bean powder that we use in our ice creams. This Vanilla is sustainable AND harvested in Madagascar and imported by a great company called Lafaza. The company was started by Peace Corps Volunteers and includes a native Columbia Falls, Montanan as one of the owners. Check out the website for more information: www.lafaza.com
What is a split scoop?
Sometimes the flavors are so enticing that you want more than one flavor. We offer our single scoop as a split meaning you get two small scoops of different flavors instead of just one flavor. It is a smidge more ice cream than a single scoop.
Where does your milk come from?
Our milk and cream base is sourced locally in Montana.
How do you come up with your flavors?
Everything is an inspiration. We like to reinterpret classic flavor combinations and use local produce and products to create new creative and exciting flavors.
Do you offer tours for school groups? Do you offer discounts for school groups?
Our scoop shops are always available to host your school group. We don't offer informational sessions or tours at this time. Our staff loves to chat about the store and ice cream but it is not a formal tour. We offer discounts for public school groups if you provide us with some heads up.
Can we have a birthday party at one of your stores?
We love birthdays! We do not offer a room charge or a birthday fee. Just send us an email so we can make sure and be staffed appropriately. We don't reserve rooms but the stores are great welcoming places and we ask that you also respect our other guests.
Do you make ice cream cakes?
We love a good ice cream cake! Unfortunately, we are too busy to take cake orders. But you can make your own at home with all your favorite toppings. We made a great video to show you how to make one. Check it out here.
Can I order gallons of ice cream?
Yes! Check out retail ice cream prices on the SHOP PAGE. The ice cream comes in 3 gallon containers, pints or single scoop cups with lids. Special flavors are available based upon availability. If you are ordering more than 1 (3 gallons) container let us know a week in advance. Send us an email to request information and get in your order. All orders must be pre-approved and pre-paid. Email only!
Can I order ice cream online? And can you ship me ice cream?
We sell pints and toppings via DoorDash. Check out the app for what is available in your area. We do not currently ship ice cream. Since we are located in Montana - the shipping costs are unreasonable for overnight delivery to most places. We also believe our ice cream just tastes better when eaten in Montana.
Where can I apply to work for Sweet Peaks?
Check out how to apply here. Complete the application and email it back to us or drop it off at the shop where you would like to work. We do not accept applications at the shops.
Where do you make your ice cream?
We make all the ice cream and sorbet in our production kitchen. It is located in Whitefish, Montana. You must have a golden ticket to enter and that means no tours. No one gets in to see the wizards. No way. No how.
Can I give you a flavor suggestion?
We love hearing your flavor ideas. Post your idea to Instagram or email us your idea. No promises that we will make it but it has happened.
I have a product that I grow or make and I want you to use it in your ice cream. How do I contact you?
We can’t wait to hear what you make or grow and why you think it would make a great ice cream. Email: firstname.lastname@example.org with your product, pricing, and availability.
What is in the dog ice cream and the dog pops? Can I eat those?
Dog ice cream contains our ice cream base with beef or chicken broth. Sometimes we mix it up and add bacon or pumpkin. The Dog Pops are for the lactose intolerant pup. They contain water, beef or chicken broth and peanut butter. You can eat them, too. They are made in our kitchen and have a nice salty – sweet taste. Don’t forget to share with your pup. (Warning – some dogs can’t handle “people” food. Use your discretion when feeding your dog these treats.)
Can you help me open up an ice cream shop in my town?
We do not franchise as we are a centrally owned and controlled string of shops. We love hearing about your town and why it should be the next Sweet Peaks. We do consult on ice cream projects that don't directly compete with our company. This comes at a fee - email Marissa if you are interested. email@example.com
Do you make charitable donations?
We donate product and services to a number of local charities. Please fill out our donation request form and drop it off at a shop if you are looking for a donation. We review donation requests once per month. We focus on local charities that support local children and solve the issue of local hunger as our first priority.
Can I hire you to come to my wedding or special event with your mobile trailer, or truck?
We offer a very limited number of special events each season. Email to request information.
Where can I find out the ingredients for a flavor?
Ask a scooper at the shop or again... email us!
Why don't you have a loyalty punch card?
We "punch everyone's card" on free ice cream day. We do this on our birthday: APRIL 12th! We also want you to support our small business, not because of a gimmicky card but because our ice cream is amazing and you feel good about spending your money on this locally created and supported treat.